Networking > Service Level Agreements
Central SBS offers to our clients an optional Service Level Agreement (SLA) program. All SLA Packages Include:
* Special access to technical support
* Client Priority
* Scheduled maintenance for improved operability.
* Time buffer for time spent over agreement that will not be billed.
* Continuous updates of software.
* 24 hour emergency response for your business.
Standard
Business
Enterprise
10 hours per month of service
1 hour buffer for time spent over agreement
20 hours per month of service
4 hours buffer for time spent over agreement
30 hours per month of service
7 hours buffer for time spent over agreement
